Where to write
E-mail: redakcia@ducatbetcasino.com
Editorial address: Námestie SNP 14, 811 06 Bratislava
We write in Slovak, Hungarian and English — pick whichever language suits you. We run no telephone line, so that every report leaves a written record.
What is worth bringing to us
- A factual error. The RTP, the game format, the studio name or the mechanics in a table do not match.
- Outdated data. The provider changed a game parameter and we have not reflected it yet.
- A broken link or a page that will not load.
- A topic suggestion. You are missing a breakdown of a particular format, or an explanation of a term we use in our texts.
- Unclear wording. If a passage reads as misleading, we want to hear about it — that weighs more with us than a typo.
Before you write, it is worth a look into the FAQ — part of the terminology is explained right there.
What to attach to an error report
So that we can verify the report without further correspondence, send three things:
- The exact address of the page where you see the error.
- What specifically is wrong — ideally a quote of the sentence or of the table cell.
- The source of the correct figure, if you have one — the information panel of the game, for example, or the provider's own page.
Without the third point a report can still be processed, it only takes longer. We make the correction in all language versions at once and move the verification date forward.
Questions that are not ours to answer
We are not the operator. These things we therefore cannot resolve, and we cannot even see them:
- registration, verification and the state of your account,
- deposits, withdrawals and how they progress,
- bonus terms, wagering and eligibility for an offer,
- complaints about a single round at a particular table,
- limits, self-exclusion and their settings.
Everything on that list is handled by the operator's support directly in the gaming environment. The general procedure for opening an account and setting limits is described on the Registration and account page, but changes to a specific account are beyond us.
If the problem is technical — a freezing stream, a black screen, broken sound — start with stream quality. Most cases can be sorted out on the device side.